Delivery Information
1.What should I do if my order is being delivered, but I’m not available?
If you're not available at the time of delivery, our courier partner will reach out to you to arrange a new delivery time.
2.What is the estimated delivery time for my order once it’s shipped?
Your order typically reaches you within 15 to 17 days. However, this timeframe may vary based on your location, shipping method, and other factors.
3.What should I do if I receive a damaged item or one that doesn’t match the description?
In case you receive a damaged item or one that doesn't match the description, please get in touch with our customer support as soon as possible. We’ll ensure the issue is resolved by offering either a replacement or a refund.
4.Are there any additional charges or fees at checkout?
No, there are no hidden charges. The final amount on the checkout page will reflect the product prices, shipping costs, and any applicable taxes.
Payment Methods
1.What types of payment methods do you accept?
We accept payments through Visa, MasterCard, Amex, Diners, Maestro, and Rupay cards, Amazon pay, UPI, and Paytm.
2.Can I make payments using Visa, MasterCard, Rupay, or other credit cards?
Yes, we accept all major credit and debit cards, including Visa, MasterCard, Rupay, and more.
Product Returns
1.What steps should I take if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact our customer support team within 7 business days. Please provide your order ID, and we will assist you with arranging a return or replacement.
2.What is the process for returning a product I bought from Koospark?
To start a return, please reach out to our customer support within 7 days of receiving your order. The item must be unused, in its original packaging, and have all seals and labels intact.
3.Which items cannot be returned or refunded?
Returns are not accepted for:
- Damaged products due to misuse
- Opened or used items
- Items without original packaging, tags, or seals
- Free promotional products
- Items returned after 7 days of delivery
4.How do I request a replacement or refund for a defective product?
If you receive a faulty product, get in touch with our customer support team. We'll process either a replacement (subject to stock availability) or a refund.
5.When will I receive my refund after returning a product?
Refunds are processed within 2 days after we receive the returned item.
6.What steps should I take if my shipment appears to have been tampered with during delivery?
If you notice any tampering with your package, reject the delivery and reach out to our customer support team. We’ll investigate and send you a replacement.
7.What should I do if I receive an item that is damaged or not as described?
If you receive a damaged or incorrect item, please take photos or videos and contact our customer support team. Our team will guide you through the return or exchange process.
8.Is it possible to cancel my order once it has been shipped?
If your order is shipped but not yet delivered, you can still cancel it by contacting customer support. If you have already done the payment, then we will issue a refund.
Order Placement
1.What steps do I need to follow to place an order on your website?
To place an order:
- Select the products you want to buy and then click on "Add to Cart"
- Register or log in to your Koospark account
- Proceed to checkout, enter shipping and payment details
- Confirm and place your order
2.What should I do to cancel my order after it's been placed?
To cancel an order, contact customer support immediately.
3.How can I create a Koospark account?
Click on the "Account" button at the top right of the page, then select "Sign Up." Fill in your details and create a password.
4.How can I purchase products in bulk?
If you want to place a bulk order, contact customer support for assistance with pricing and order processing.
Managing Your Koospark Account
1.How can I create a Koospark account?
To create an account, click the "Account" button at the top right, select "Sign Up," and provide your name, email, and password. Once you’ve filled in the details, you'll be all set to start shopping.
2.What if i forgot my account password?
If you forgot your password. On the login page, click on "forgot password". Please provide your email address, and we'll send you a link to reset your password.
3.Is it possible to update my account information?
Yes, you can update your account details at any time by logging into your Koospark account and going to your account settings.
4.What is the process for changing my email address on Koospark?
Currently, you cannot change your email directly. To update your email, please contact our customer care team for assistance.
5.How can I view my order history?
To view your order history, log into your account and go to the "Order History" section. Here you can see all your previous orders.
Contact Us
If you have any questions, concerns, or inquiries, please feel free to contact us by using the details provided below:
Business Name: Koospark
Phone: +91 9755677567
Email: info@koospark.com
Address: 23-7-1/1, Lakshmi Nagar, Palakollu, 534260 - Andhra Pradesh, India
Business Hours: Monday - Saturday: 9:00 AM to 6:00 PM
Time Zone: (GMT+05:30) India Standard Time (Kolkata)
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